Privacy Policy

Last updated: 3 September 2026

1. Introduction

NEXA Mobile Trading FZE (“NEXA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit https://nexamobiletrading.com, contact us, submit an enquiry or otherwise communicate with us.

This Policy applies to business representatives, website visitors, prospective customers, buyers, suppliers, vendors and other individuals who communicate with NEXA.

2. Who We Are

The controller responsible for the processing described in this Privacy Policy is:

NEXA Mobile Trading FZE
SA030927WS01
Jebel Ali Free Zone Authority
Dubai, United Arab Emirates

Email: info@nexamobiletrading.com
Telephone: +971 54 545 9700
Website: https://nexamobiletrading.com

For questions about this Privacy Policy or the processing of your personal data, please contact us using the details above.

3. Applicable Privacy Laws

As a company established in the United Arab Emirates, NEXA processes personal data in accordance with applicable UAE data-protection legislation, including UAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, where applicable.

The General Data Protection Regulation (“GDPR”) may also apply to particular processing activities where NEXA offers goods or services to individuals located in the European Economic Area (“EEA”) or monitors their behaviour within the EEA.

Where the UK GDPR applies, references in this Policy to GDPR rights should be understood as including the corresponding rights under UK data-protection law.

4. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

When you complete our contact form, send us an email, call us or otherwise communicate with us, we may collect:

  • your name;
  • business email address;
  • telephone number;
  • company name;
  • job title or professional role;
  • country or business location;
  • whether you are contacting us as a buyer, partner, supplier or vendor;
  • information about products, brands, quantities or services of interest;
  • the contents of your enquiry and subsequent correspondence;
  • any other information you voluntarily provide.

Please do not submit sensitive personal data through our website.

Technical and website information

When you access the website, our systems or hosting provider may automatically process limited technical information, including:

  • IP address;
  • browser and device type;
  • operating system;
  • date and time of access;
  • referring website;
  • pages requested;
  • security and error logs;
  • cookie or consent-preference information.

This information is primarily used to operate, secure and maintain the website.

Business relationship information

If you represent a customer, supplier, vendor or commercial partner, we may also process:

  • professional contact details;
  • company and registration information;
  • commercial enquiries and offers;
  • transaction and order information;
  • delivery and logistics correspondence;
  • invoices, payment records and accounting information;
  • records of meetings, negotiations and business communications.

5. How We Collect Personal Data

We may collect personal data:

  • directly from you;
  • through the website contact form;
  • through email, telephone or other communications;
  • during business negotiations or transactions;
  • from the company or organisation you represent;
  • from publicly available professional or business sources;
  • automatically through website and server technologies;
  • from service providers acting on our behalf.

6. Why We Process Personal Data

We may process personal data for the following purposes:

  • responding to enquiries;
  • identifying and communicating with prospective customers, buyers, suppliers and vendors;
  • evaluating purchasing requirements or supply proposals;
  • providing product, pricing and availability information;
  • negotiating, preparing and performing business agreements;
  • coordinating orders, deliveries and logistics;
  • maintaining commercial relationships;
  • providing customer and partner support;
  • maintaining accounting, tax and transaction records;
  • protecting the website and our systems against fraud, abuse and security threats;
  • diagnosing technical problems and maintaining website functionality;
  • complying with legal, regulatory and contractual obligations;
  • establishing, exercising or defending legal claims;
  • sending commercial communications where permitted by law and, where required, with your consent.

We do not use personal data for automated decision-making that produces legal or similarly significant effects.

7. Legal Bases for Processing

Where GDPR applies, we rely on one or more of the following legal bases:

Steps before entering into a contract or performance of a contract

We may process your information when you ask us for product information, pricing, availability, cooperation terms or other steps connected with a possible or existing business relationship.

Legitimate interests

We may process information where necessary for our legitimate business interests, including:

  • responding to business enquiries;
  • developing and maintaining commercial relationships;
  • assessing buyer and vendor opportunities;
  • protecting our website and communications;
  • maintaining business records;
  • preventing fraud and misuse;
  • establishing or defending legal claims.

We consider whether these interests are overridden by your rights and interests before relying on this basis.

Legal obligation

We may process information where necessary to meet legal, regulatory, accounting, tax or compliance obligations.

Consent

Where required, we rely on your consent for non-essential cookies, direct electronic marketing or another specifically identified purpose. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

8. Contact Form Enquiries

When you submit our contact form, we use the information provided to:

  • identify you and the company you represent;
  • understand and classify your enquiry;
  • contact you with a response;
  • evaluate a potential commercial relationship;
  • maintain a record of the communication;
  • protect the form against abuse and spam.

Submitting the form does not subscribe you to marketing communications unless a separate, optional marketing consent is provided.

Required form fields are identified as such. If you do not provide the required information, we may be unable to respond effectively.

9. Cookies

The website uses cookies and similar technologies that may be necessary for security, consent management, form functionality and website operation.

Non-essential cookies will not be activated before consent where applicable law requires prior consent.

Further information is available in our Cookie Policy.

10. Sharing Personal Data

We do not sell or rent personal data.

We may disclose personal data to:

  • website hosting and infrastructure providers;
  • email and communications providers;
  • website maintenance and IT-support providers;
  • professional advisers, including lawyers, accountants and auditors;
  • logistics, payment, banking or commercial service providers where relevant to a transaction;
  • government bodies, regulators, law-enforcement authorities or courts where disclosure is legally required;
  • a purchaser, investor or successor in connection with a merger, restructuring, acquisition or transfer of business assets.

Service providers may process personal data only for the purposes for which they were appointed and subject to appropriate contractual and security obligations.

11. Website Platforms and Service Providers

The website is built using WordPress and may use components provided by Elementor, Blocksy and Fluent Forms.

Information submitted through Fluent Forms may be stored within the website’s WordPress database and delivered to our authorised email address. Our hosting, email and technical-service providers may process limited data when providing their services.

The providers and technical configuration of the website may change. We require relevant providers to implement appropriate safeguards for personal data.

12. International Data Transfers

NEXA is based in the United Arab Emirates and may process personal data in the UAE or in other countries where its service providers or commercial partners operate.

These countries may have data-protection laws that differ from those in your country.

Where GDPR or another applicable law requires safeguards for an international transfer, we will use an appropriate mechanism, such as:

  • an adequacy decision;
  • approved standard contractual clauses;
  • contractual and organisational safeguards;
  • another legally recognised transfer mechanism.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy.

Unless a longer period is required by law or an existing business relationship:

  • general contact enquiries may be retained for up to 24 months after the last meaningful communication;
  • vendor proposals that do not result in cooperation may be retained for up to 12 months, unless continued retention is justified;
  • records connected with contracts, orders, invoices, payments, accounting or legal obligations may be retained for the period required by applicable commercial, accounting and tax laws;
  • technical and security logs are retained only for the period reasonably necessary for website administration, security and incident investigation;
  • consent records may be retained for as long as necessary to demonstrate compliance.

Information may be retained for a longer period where necessary to establish, exercise or defend legal claims or comply with a legal obligation.

When information is no longer required, it will be deleted, anonymised or securely archived.

14. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

These measures may include access controls, secure hosting, software updates, backups, restricted administrative access and appropriate contractual controls with service providers.

No Internet transmission or storage system can be guaranteed to be completely secure. You should therefore avoid sending confidential or sensitive information through an unsecured channel.

15. Your Rights

Depending on where you are located and which law applies, you may have the right to:

  • request confirmation of whether we process your personal data;
  • request access to your personal data;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • withdraw consent at any time;
  • request data portability where applicable;
  • object to direct marketing;
  • lodge a complaint with a competent data-protection authority;
  • request information about international transfers;
  • receive information about certain personal-data breaches where required by law.

These rights are not absolute. We may refuse or limit a request where permitted by law, including where information must be retained for legal, contractual or legitimate business purposes.

To exercise a right, email info@nexamobiletrading.com with the subject line:

Privacy Request

Please explain your request clearly. We may ask for reasonable information to verify your identity and prevent unauthorised disclosure.

16. Direct Marketing

We will send electronic marketing communications only where permitted by applicable law.

Where consent is required, marketing consent will be requested separately and will not be made a condition of submitting a general enquiry.

You may unsubscribe at any time by:

We may continue sending non-marketing communications relating to an existing enquiry, order, contract or legal obligation.

17. Children’s Privacy

The website and our services are intended for businesses and professional users. They are not directed at children, and we do not knowingly collect personal data from children through the website.

If you believe that a child has provided personal data to us, please contact us so that we can investigate and take appropriate action.

18. Third-Party Links

The website may contain links to websites operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy policy of each external website before providing personal data.

19. Complaints

Please contact us first at info@nexamobiletrading.com if you have a privacy concern. We will try to investigate and resolve the matter.

Where GDPR applies, you may also lodge a complaint with the data-protection authority in the EEA country where you live, work or believe an infringement occurred.

Where another privacy law applies, you may contact the competent regulator or authority under that law.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technologies, processing practices or legal obligations change.

The current version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an appropriate website notice.

21. Contact Us

For privacy questions or requests, contact:

NEXA Mobile Trading FZE
SA030927WS01
Jebel Ali Free Zone Authority
Dubai, United Arab Emirates

Email: info@nexamobiletrading.com
Telephone: +971 54 545 9700